Multi Service Center (MSC)
2362 Bancroft Way
Hours of Operation:
Business Hours: Monday-Friday, 9 a.m.–5 p.m.
Client Hours: Monday–Thursday 10 a.m.–2 p.m., Friday 10 a.m.–12 p.m.
Drop-In Hours: 10–11 a.m., M-F
Shelter Hotline Referrals: 12–5 p.m. and 7:00– 8:00 p.m.
Services: Staff provides short-term and long-term housing case management, housing placement services and housing retention services. Coordination of shelter referrals for Men’s and Women’s Shelters, Harrison House and the Winter Shelter, is hubbed at MSC by a centralized shelter reservation system. Other services include case management for low income and homeless men and women; Shelter Plus Care case management for City of Berkeley and Alameda County vouchers; Representative Payee Services (money management); and phone and mail service to homeless individuals who do not have a permanent address or phone and are receiving case management services.
Overview: Serving as a hub for many of BFHP’s programs, MSC hosts the Housing Case Management Team, the Berkeley Shelter Bed Reservation System, the Quarter Meal and the Homelessness Prevention and Rapid Re-Housing Program (HPRP) in Northern Alameda County. MSC offers comprehensive services for homeless and low-income residents of Berkeley and Northern Alameda County. (See the news & media external links page or the client resources page for more information on HPRP.)
Housing Case Management Team
primarily works at MSC. See Shelter Extensions Program and Housing Case Management Team on the pages for the Men’s Overnight Shelter
and the Women’s Overnight Shelter
Berkeley Shelter Bed Hotline: 1-866-960-2132
The toll-free number for the Berkeley Shelter Bed Reservation system is located at MSC. This system is designed to ensure that every shelter bed in Berkeley is given out each and every night, that the Berkeley Police and Mobile Crisis teams have accurate daily information about emergency bed availability, and that everyone has a single point of contact for daily shelter bed space, seven days per week.
Quarter Meal Service
Hours of Operation: Monday to Wednesday: Meals are served at 4:00 p.m. Thursday and Friday: Meals are distributed at 3:30 p.m.
Overview: Thousands of people’s lives are transformed as staff engages clients in case management for housing and assist low-income individuals with other services. Clients who are housed use the meal as a way to stretch their food budgets.
Volunteers must contact the Volunteer Coordinator to schedule a time to volunteer.